Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the Search Authority website (searchauthority.com.au) and any services provided by HySys Pty Ltd (ABN: 29 608 113 444) ("we", "us", "our"). By accessing our website or engaging our services, you agree to these Terms.

2. Services

Search Authority provides SEO, content marketing and related digital marketing services to Australian businesses. The specific scope, deliverables and pricing for each engagement are set out in a separate Service Agreement or Statement of Work signed by both parties.

We reserve the right to decline any enquiry or engagement at our discretion.

3. Fees and payment

• Fees are as agreed in the applicable Service Agreement, quoted in Australian dollars (AUD) exclusive of GST
• Monthly retainer fees are invoiced in advance and due within 14 days of invoice date
• An onboarding fee equal to one month's retainer is payable prior to commencement
• Overdue accounts may incur interest at 2% per month
• All payments must be made by bank transfer or approved payment method

4. Engagement term and cancellation

Unless otherwise specified in a Service Agreement, engagements are month-to-month. Either party may cancel with 30 days' written notice. Fees paid for the current billing period are non-refundable. The onboarding fee is non-refundable.

5. Intellectual property

Upon full payment of all fees, you own all content created specifically for you under the engagement. We retain ownership of our proprietary methodologies, frameworks, tools, templates and pre-existing materials. We may include your business in our portfolio and case studies unless you request otherwise in writing.

6. Client obligations

You agree to:

• Provide timely access to accounts, platforms and information required to deliver services
• Review and approve deliverables within agreed timeframes
• Ensure that any materials you provide do not infringe third-party rights
• Pay invoices on time

Delays caused by failure to meet these obligations may affect delivery timelines and do not reduce fee obligations.

7. No guarantee of results

SEO and content marketing results depend on many factors outside our control, including search engine algorithm changes, competitive activity and market conditions. We do not guarantee specific rankings, traffic levels or revenue outcomes. We guarantee transparent reporting, consistent delivery and honest communication.

8. Limitation of liability

To the maximum extent permitted by Australian law, our liability for any claim arising from or related to our services is limited to the fees paid in the three months preceding the claim. We are not liable for any indirect, consequential, special or punitive damages.

Nothing in these Terms excludes consumer guarantees under the Australian Consumer Law that cannot be excluded.

9. Confidentiality

Both parties agree to keep confidential all non-public information disclosed in connection with the engagement and to use it only for the purposes of the engagement. This obligation survives termination.

10. Governing law

These Terms are governed by the laws of South Australia. Both parties submit to the non-exclusive jurisdiction of the courts of South Australia.

11. Contact